Cancellation booking policies, Refund, pets and guarantees.
From the moment a client books accommodation at the Hotel Posada Guadalupe, We consider that you agree and accept the recommendations and conditions set forth.
Reservation:
Room and date availability, it is required to confirm the reservation by providing the hotel with a valid credit card that does not expire before the date of Check-in.
This information will be conveniently archived in accordance with the LOPD.
Except for extraordinary reservations on the card provided NO CHARGE WILL BE MADE BEFORE THE CANCELLATION DEADLINE, Circumstance that will be made known in writing and if there is no disagreement, the client will be considered accepted..
On bridges and some weekends, minimum days of stay restrictions apply, in this case you can call the hotel and we will do our best to attend to your reservation.
Accommodation bonuses:
In high season they are only admitted if the duration of these complete the minimum days of stay. (In any case no more than one bonus is allowed), The hotel may request the payment of the difference in rates if it deems it necessary
Saturdays as the only day of stay can be booked from the Monday before the specific weekend or at any time if an extra night is added.
Bonuses will not be accepted in additional high season.
Cancellation
Any day in low season you can cancel a reservation without charge until 24 hours before the day of admission to the 12 Hours.
High Season (August and national and regional bridges of neighboring communities) A reservation can be canceled free of charge until 14 days before the day of admission to the 12 Hours.
Additional High Season (International competitions in Motorland-Aragon and the end of the year) you can cancel a reservation until 30 days before the day of admission to the 12 Hours.
Any late cancellations regarding the date of entry under applicable seasonal conditions, you will not be entitled to partial return, nor total of the amount paid, However, in case the cancellation is covered by another reservation, The hotel will only charge the amount equal to the economic loss caused.
As a general rule, partial cancellations will not be refunded on bridges and seasons with minimum stay, except that reserved rooms are rented again, in which case the cost of the nights that are covered will be reimbursed minus the management expenses if any..
Refund
The total or partial refund of the corresponding amount will be refunded by the means that best suits the Hotel, Discounted the transaction costs derived from the maneuver.
The hotel may apply a non-refundable charge of up to 50% of the reservation if it deems it appropriate and prior written communication, the receipt of which implies acceptance by the client, provided that the client does not indicate any objection.
Guarantees
To ensure the correct use of our facilities, customers are requested to deposit the deposit of a Credit card valid to cover any damage by appraising it according to its market value or the rate derived from an extraordinary cleaning. Posada Guadalupe S.C. reserves the right to charge the customer's credit card for any damage or extraordinary cleaning due to misuse, as well as the theft of any object owned by the hotel, from which their replacement value will be charged.
Pets
All our customers staying with pets are informed of the existence of the following conditions and we recommend that you read them for your knowledge and application.
We welcome pets from 1975 we like them and we love to make it easier for families traveling with them, both at the hotel and, as far as possible, in the restaurant.
Pet rate: This rate applies for bookings with pets regardless of the number. A 5% increase on the price of the room plus a single payment of 10,00 euros for the extraordinary cleaning that is essential to eliminate hairs and odors.
The pet fee for Reservations made with gift vouchers shall be 25 euros per stay of one or two nights and additional nights the 5% of increment. for bookings from Booking and other intermediary agencies, the one-time payment of 25 Euros.
We inform that the existing furniture and lingerie is for the exclusive and responsible use of people, Any evidence of misuse that soils them too much or deteriorates may lead to the payment of the costs of replacement, Extraordinary repair or cleaning.
Recommend:
That pets accompany their owners whenever they leave the hotel.
Bring your own bed toys and food.
Use from the balcony or terrace if your pet feels at ease in the.
Preventing pets from doing their needs on public roads, carrying bags is always recommended, yet there's a field a minute away.
Prevent pets from using or wearing hotel furniture.
The damage and dirt caused by obvious misuse of the facilities will be cleaned, will be repaired or replaced at the user's expense.
In order to ensure the proper use of the facilities and the proper behaviour, We will request a credit card as a guarantee.
Smokers:
For reasons of hygiene and respect for all users It is forbidden to smoke in our rooms and so it is reported in writing in each room. Removing the smell of tobacco entails additional costs that will be charged to your credit card, this being a minimum of 15 euros and the daily cost of the room for each day that it cannot be used in perfect condition.
In order to ensure the proper use of the facilities and the proper behaviour, We will request a credit card as a guarantee.
Terms and conditions of the offer "The best dreams happen when you wake up"
The best dreams happen when you wake up is a promotion that allows you to try the mattresses of Alejos Form sleeping one night at the Hotel Posada Guadalupe.
Posada Guadalupe has these mattresses in several rooms of three categories of the hotel, being able to choose the customer one to their liking and these being of the standard type, superior queen and luxe with hydromassage.
At the time of booking we must know the customer's interest in the promotion to book one of the rooms equipped with the aforementioned mattresses.
Always depending on availability the customer can book the one he prefers and can stay overnight one or more nights.
There is information on this in the hotel and in particular in the equipped rooms.
In the event that a hotel customer unrelated to Alejos Form shows an interest in purchasing a mattress, you can communicate it at reception and consent that from Posada Guadalupe your data will be provided to the aforementioned collaborating company to manage the order and home service.
In all cases the client will pay the full stay and other consumptions at the hotel.
The hotel will provide interested customers with an invoice identified with the offer.
To get the discount this invoice must be presented when purchasing the mattress. In case of loss or subsequent decision, they will be able to request it and will be sent to them via email.
The mattress purchased must be of the range installed in the hotel or of ranges higher than this.
The amount of the in-store discount will be 65 Euros, without prejudice to other offers that due to the circumstances that the client was entitled to.
If there were other offers that were not compatible with this, would be reported on them.
*The general rate is the basis on which the hotel calculates the prices of a room type for different dates, stays and other circumstances, corresponding this to a night from Monday to Thursday in the off-season.